From First Enquiry to Final Shine

Booking a cleaner should be simple, stress-free, and professional from start to finish.

Whether it's for a deep clean or a regular service, we’ve designed our process to be clear and easy every step of the way.

Here’s exactly what to expect—from your very first message to your lovely, cleaned home. ✨

Step 1: The Enquiry
It all starts with a message. You’ll receive a quick and friendly automatic reply asking for a few key details. This helps us get the ball rolling without delay.

We’ll ask for:

📍Your postcode
🛏 Number of bedrooms
🚿Number of bathrooms
🐾Whether you have any pets
🚗Parking availability

These basics help us determine a starting price for either a deep clean or regular clean.

Step 2: Arranging a Site Visit
Once we’ve received your information, we’ll arrange a site visit. This is an important part of the process, as it allows us to:

Walk through your home
Assess the level of cleaning required
Discuss any specific needs or problem areas

We want to be completely accurate and transparent when providing your quotation. So during the viewing, we’ll ask for permission to take photos or video footage of the space. This ensures we can provide a fair and detailed estimate and refer back to it when planning your clean.

Step 3: Your Quote & Cleaning Pack
Following the viewing, you’ll receive an email from us which includes:

Your detailed quotation
Our service agreement and policy
A room-by-room cleaning checklist, tailored to your home
This ensures you know exactly what’s included, how we work, and what to expect on the day of your clean.

No surprises, no guesswork—just a clear plan and professional service.

Step 4: Booking Your Clean
Once everything is agreed and you're happy to go ahead, we’ll book in your cleaning day. We’ll arrive on time and fully prepared with all the equipment needed.

We take pride in being thorough, respectful of your space, and delivering that fresh, sparkling finish that leaves your home looking and feeling its best.

Simple. Professional. Reliable.
From start to finish, Dol’s House Cleans is about keeping it straightforward.

✅ No confusion.

✅ No hidden fees.

✅ Just honest service and a beautifully clean home.

📩 Ready to get started? 

Let’s keep it clean and simple.