Cleaning Service Enquiries: How to Ask (So You Get a Helpful Reply!)

Cleaning service enquiries

Thinking about booking a clean? Let’s talk enquiries!
If you're considering hiring a cleaner—whether for a one-off deep clean or something regular—the first step is always the same: making an enquiry. But believe it or not, how you ask can make a big difference!

At Dol’s House Cleans, we do our best to respond quickly and helpfully—but sometimes we get messages that leave us guessing. In this guide, we’ll share what makes a great enquiry (the kind that gets a speedy response!), what to avoid, and why we ask for a few key details upfront.

 
Why Some Enquiries Go Nowhere
We completely understand—most people just want to know, “Can you fit me in?” and “How much will it cost?” But when we receive a message like this:

“Hi, do you have availability for a one-off deep clean? It’s not dirty.”
…it actually slows the process down. 

Hers why:

❌ No postcode 
❌ No property details 
❌ No dates diary.
❌ “It’s not dirty”

Without those basics, we can’t provide further info or offer a viewing—so it turns into a lot of back and forth.

 
What Makes a Helpful Cleaning Enquiry?
A good enquiry gives us just enough to check availability and offer a property viewing. It doesn’t need to be long—just clear and complete.

Here’s what to include:

✅ Your postcode
✅ Number of bedrooms and bathrooms
✅ Number of pets
✅ Type of clean needed – Deep clean? End of tenancy? Post-construction? Regular?

 
Here’s an example of a great message:

“Hi, I’m looking for a deep clean for my 3-bed, 2-bath house in TQ12. We have one dog. Ideally, I’d like this done next week—do you have availability and what are your prices?”
That gives us everything we need to check our schedule and get back to you with some answers.

 
Our Auto-Reply (It’s There to Help!)
To make things quicker for everyone, our automatic reply is there to collect the key details straight away. That way, we can give you a better response without needing to chase up extra info.

And don’t worry—it’s not a fob-off. Here’s exactly what you’ll receive:

 
Hello 👋
Thanks for reaching out!
Rest assured, I’ll respond before 5PM, Monday to Friday (excluding Bank Holidays).

If you’re enquiring about regular cleans, deep cleans, end of tenancy or post-construction, please confirm the following details:

📍Your Postcode
🛏 Number of bedrooms
🚿 Number of bathrooms
🐾 Number of pets

I’ll be sure to get back to you ASAP!
— Natalie

 
Why We Ask for These Details
We ask for the basics because they help us:

✔️ Estimate how long your clean might take
✔️ Provide a starting price ahead of a viewing
✔️ Check availability based on your location
✔️ Understand if we need to account for pet hair or allergens

And for you? It means less back-and-forth and a faster route to a sparkling clean home. ✨

 
Help Us Help You
A clear enquiry helps us reply faster, plan better, and provide the best possible service.

📩 Ready to get started?